Terms and Conditions

Last updated: September 2026

1. Introduction

These Terms and Conditions govern your use of the Cool Care Appliance Service website and services. By accessing or using our website or services, you agree to be bound by these terms.

2. Services Description

Cool Care Appliance Service provides professional washing machine and fridge repair and service in Madurai. Our services include diagnosis, repair, installation, uninstallation, spare parts supply and maintenance for washing machines of various brands.

3. User Responsibilities

• You agree to provide accurate and complete information when booking services
• You are responsible for providing safe access to your premises for service
• You agree not to misuse our website or services
• You will comply with all applicable laws and regulations

4. Service Terms

• Service appointments are subject to technician availability
• We attempt to provide same-day service but cannot guarantee exact times
• Cancellations must be made at least 24 hours in advance
• Service charges are separate from spare parts costs
• All repairs come with our service warranty

5. Warranty and Liability

We warrant that all repairs will be performed professionally using genuine spare parts. However, we are not responsible for:

• Pre-existing damage to the appliance
• Damage caused by misuse or improper maintenance
• Clothes or other items left inside the machine
• Damage caused by power fluctuations or external factors

6. Payment Terms

• Payment is due upon completion of service
• We accept cash and digital payment methods
• Invoices will be provided for all services
• Prices are subject to change without notice

7. Cancellation Policy

Customers may cancel booked services up to 24 hours before the scheduled appointment with no charge. Cancellations made within 24 hours may incur a nominal cancellation fee.

8. Refund Policy

Refunds for service charges are not provided as service is provided at the time of technician visit. If you are unsatisfied with our service, please contact us within 48 hours to discuss resolution options.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Cool Care Appliance Service and protected by copyright laws.

10. Disclaimer

This website and services are provided "as is" without warranties of any kind. We do not warrant that the website will be uninterrupted or error-free.

11. Limitation of Liability

In no event shall Cool Care Appliance Service be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

13. Governing Law

These terms are governed by and construed in accordance with the laws of Tamil Nadu, India.

14. Contact Information

For questions about these Terms and Conditions, please contact us at:

Cool Care Appliance Service
11/1, West 5th Street, Tattaneri
Madurai 625018
Phone: +91 93635 13386
Email: info@coolcareapplianceservice.com